Career Interview Tips
Stop saying these nine things in your interview
When you’re preparing for an interview, working out how you’ll describe yourself and your skills is vital.
Some words are best avoided in an interview, even if they seem cheerful. Some are overused and clichéd, while others may understate your abilities – and a hiring manager has probably heard them a thousand times before.
Here is a look at which words to avoid – and what you should say instead.
Beware of using words that downplay your abilities
If you struggle to talk about your skills, you’re not alone. It’s common for job seekers at all levels to feel uneasy talking about themselves in an interview, says Leah Lambart, Career Coach at Relaunch Me.
“Surprisingly, even chief financial officers and chief executive officers find this incredibly difficult. As a result, people can fall into the trap of using words that tend to downplay their achievements for fear of sounding boastful or arrogant in an interview situation.”
However, an interview is not the time to downplay your accomplishments, Lambart says. “It is important to use positive language that sells your strengths.”
These words can send the message that you’re not comfortable talking about your achievements:
If you had to describe how you overcame a problem at work, do you tend to use “we” instead of “I”? Many of us naturally do that – but the interview panel is only interested in your positive impact. “It’s essential that people get comfortable using ‘I’ instead of ‘we’ so the panel can assess your contribution to a successful outcome,” Lambart says. You can practice saying “I” by doing mock interviews with a friend.
Practice talking about your skills and achievements without using “just”. Often we use “just” to downplay our responsibilities and achievements, Lambart says. For example: “I just assisted with the project“, or “I just have basic Excel skills”. While being honest about your skills in an interview is important, using “just” will emphasise a skill you’re lacking or not confident in.
Lambart suggests avoiding “only” as it reinforces that you lack a particular area. This word also downplays your abilities, such as “I only worked there for one year”. “If you feel you have limited experience or skills, instead be upfront about the experience that you do have and how you plan to gain further exposure or to upskill in a certain area.” In an interview, you should be pivoting back to your strengths and the skills you do have, wherever possible.
Your interviewer has probably never met you before, so do not assume anything is obvious. “Using the word ‘obviously’ can potentially rub people the wrong way as it suggests that the other person should understand something when they may not,” Lambart says. Avoid potential conflict by removing this word from your interview vocabulary.
Avoid these overused words
Some words have been used so often during interviews that they can irritate the interview panel, Lambart says. Examples of these words are:
This term is no longer a selling point, Lambart says. “Most employers these days are looking for employees who have a balance between professional and personal life and can manage their time effectively.” If you want to show that you’re willing to put in extra time or effort, describe the ways that you are hardworking or focused on getting great results or outcomes.
Often we describe our “perfectionist tendencies” as a way of turning a weakness into a positive, but hirers have heard this term countless times. It can also suggest that you might spend too long on tasks when being efficient is essential.
It might be worth considering other ways to discuss your weaknesses and avoid this word altogether. If you believe this is a crucial problem, though, describe it differently, Lambart says. “You could say that you set very high standards for yourself and sometimes need to recognise when a task has been completed well enough, that it is time to move on.”
Be wary of using terms that you cannot back up
It’s essential to sell yourself and your strengths in an interview, so prepare stories to back up your claims. “It should not be up to the interview panel to draw these examples out of you,” Lambart says.
These are the words or phrases that will need good examples to back them up:
- Resilient/motivated by a challenge
What are some examples of challenges that you have overcome in the past? “Describe what the challenge was and why it was difficult, and then describe in detail what you did to overcome this hurdle,” Lambart says.
It’s essential to ‘unpack’ any claims that you’re resilient so that it is meaningful in an interview setting. How did you prepare? Did you need to develop new skills? Whom did you ask for help? How did you stay positive and focused on the end goal?
If you describe yourself as detail-oriented, then make sure you have no typos or spelling mistakes in your application or have missed any crucial details in the job ad. Have some specific examples of when you used your great attention to detail to pick up an error or oversight that could have been costly for the business, Lambart says.
- Team player
“Almost everyone claims to be a team player on their resume, but it’s important to back that up in an interview by describing examples of when you have made a positive contribution to a team,” Lambart says. For example, when did you share information with the team, ask for feedback, or support and motivate colleagues? How did you do it, and what was the outcome?
What you should say in your interview
Aim to use solid and positive language in your interview, says Lambart. These strong action statements below will show that you take the lead and drive actions to achieve great results:
- “I identified”
- “I developed”
- “I proposed”
- “I implemented”
These phrases are perfect for when you need to give examples of skills you used to overcome problems, such as: “Tell me about a time when you helped a colleague?” or “Describe a situation when you resolved a conflict?”.
Lambart recommends giving specific examples using the STAR method: Situation, Task, Actions, Result.
With this method, answer succinctly but directly, outline the Situation, identify the Task you set out to achieve, describe your Actions, and recount the Results.
For example, if the question is “Tell me about a time you demonstrated leadership skills”, a STAR answer might be:
- “My team recently had to adapt to working with a new system. It was a big shift, especially for individuals who had been at the business a long time.” (S)
- “I needed to get everyone across the new system fast because we had a hectic sales period coming up and could not risk slowing down delivery to customers.” (T)
- “The company provided video tutorials, but I took it a step further, and I organised training sessions so my team could be walked through things and have specific questions resolved as they went. I created a ‘buddy’ system so more confident employees could support others, and I also developed quick-reference troubleshooting sheets.” (A)
- “As a result, we went into our busy sales period with the whole team confident in using the system, and knowing where to turn for further support if needed.” (R)
“This method gives evidence to the interview panel of how you demonstrated leadership skills by describing in detail what specific actions and behaviours you demonstrated,” Lambart says.
“It gives the interviewer reassurance that you will deal with future problems in the way that they would expect and following their behaviours and values.”
If this method is new to you, add some STAR examples to your interview practice sessions, too.
Getting to the interview stage in your job search is an exciting step. With careful preparation and practice, you’ll be able to give the interview your best shot. Thinking about the words, you’ll use to best describe yourself and your skills will boost your confidence. When you talk about your strengths, remember to back up your claims with examples of how you benefited the business.